Refund & Cancellation Policy

1. Free trial

New workspaces get a 7-day free trial at the Growth feature level. No credit card is charged during the trial. If you choose not to subscribe before the trial ends, access is simply downgraded — no cancellation or refund action is required.

2. Cancellation

• You can cancel your subscription at any time from the Billing section of your workspace.
• Cancellation takes effect at the end of the current billing cycle. You continue to have full access to your plan's features until that date.
• Once the cycle ends, the account is downgraded to a read-only state and no further charges are made.
• If you wish to delete your data entirely, you can do so from Workspace settings or by emailing us at info@onerightsolution.com.

3. Refunds

All subscription fees are non-refundable, including on cancellation. When you cancel:

• You keep access for the remainder of the cycle you have already paid for.
• No refund is issued for the unused portion of a monthly or annual plan.
• Auto-renewal is stopped, so you will not be charged for the next cycle.

We recommend starting on the 7-day free trial and a monthly plan before committing to an annual subscription, so you can evaluate fit with minimal risk.

4. Exceptional cases

We may grant a refund at our discretion in exceptional cases, such as:

• A duplicate charge caused by a payment-gateway error (Razorpay).
• A charge made after a confirmed, timely cancellation request on our side.
• An extended service outage that materially prevented you from using the Service for a significant portion of the billing cycle.

To request a review, email info@onerightsolution.com within 7 days of the charge with your workspace name, Razorpay payment ID, and a short explanation. We respond within 1–2 business days.

5. How approved refunds are processed

If a refund is approved, it is processed back to the original payment method through Razorpay. Depending on your bank or card issuer, it typically reflects within 5–10 business days of approval.

6. Plan downgrades and upgrades

You can upgrade to a higher plan at any time — prorated charges apply from the upgrade date. Downgrades take effect at the start of the next billing cycle and do not generate refunds for the difference.

7. Contact

For any billing or refund queries:

One Right Solution
Near Kehrian Chowk Jawali, Dist. Kangra, Himachal Pradesh 176023, India
Email: info@onerightsolution.com